Exchange Policy
If you received the wrong size, colour, or model, you may request an exchange within 14 days of receiving your order.
Exchange Process
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Contact us via our customer service email with your order number and details of the issue.
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Send the product back to our return address.
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Once we receive and inspect the product, we’ll send the replacement at no additional cost for the first exchange.
Example: If you order a grey storage case for your R36S console but receive a black one, we’ll send you the correct colour once we receive the incorrect one back.